Shipping policy

Shipping Policy

Thank you for shopping with us! Below, you'll find our standard shipping policy outlining important information regarding shipping methods, timelines, costs, and other related details.

1. Shipping Methods:

We offer several shipping methods to cater to your needs:

- Standard Shipping: This method typically takes 5 - 7 business days for delivery.
- Expedited Shipping: Your order will be delivered within 1 - 2 business days.
- International Shipping: For orders outside the domestic region, delivery times vary based on the destination.

2. Order Processing Time:

Orders are usually processed and shipped within 10 business days after payment confirmation for standard in stock products - for custom products processing times may vary. 

3. Shipping Costs:

Shipping costs are calculated based on the total weight of your order, shipping method selected, and destination. You can view the shipping charges during the checkout process before finalising your order.

4. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to track your package's journey until it reaches your doorstep.

5. Shipping Restrictions:

- We currently do not ship to PO boxes. Please provide a physical address for delivery.
- Certain items may have shipping restrictions due to their size, weight, or contents. These restrictions will be clearly stated on the product page.

6. International Shipping:

For international orders, please note that customs duties, taxes, and other fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

7. Delivery Delays:

While we strive to deliver your orders on time, please understand that unforeseen circumstances such as weather conditions, holidays, or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.

8. Order Changes and Cancellations:

Once an order is placed, changes or cancellations may not be possible after a certain time frame due to our streamlined order processing system. Please review your order carefully before completing the purchase.

9. Lost or Damaged Shipments:

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive a satisfactory solution.

10. Contact Us:

If you have any questions or need further assistance regarding our shipping policy, feel free to contact us at Phone number: +61407197138 or Email: alan@swsfootwear.com

Disclaimer:

This shipping policy is subject to change without prior notice. Please refer to the most updated version available on our website for any revisions or updates.

Thank you for choosing SWS Moto! We appreciate your business and strive to provide you with a seamless shopping experience from start to finish.